B
Budi Advocates
Consumer Protection Law
Consumer protection legal support

Melaka · Malaysia

When a purchase goes wrong, you have rights worth using.

We help consumers in Malaysia understand their options — plainly, without jargon, and at a pace that suits you.

Speak to a Lawyer Our Services
+60 6 283 4710 [email protected] Consumer Protection Act 1999

What we do

Three ways we can help

Whether your matter is a small appliance that stopped working on day two, a contractor who left a job unfinished, or a dispute worth tens of thousands of ringgit, we have a service that fits.

First consultation and letter of demand
Service 1

First Consultation & Letter of Demand

A supportive first meeting — in person or online — to review your documentation and explain your rights under the Consumer Protection Act 1999 and the Sale of Goods Act 1957. Includes a clearly worded letter of demand and a written guide on next steps.

  • Rights analysis under CPA 1999 & SGA 1957
  • Written letter of demand with response deadline
  • Short guide on what happens if there is no reply

RM 480

Enquire Now
TCCM filing and representation
Service 2

TCCM Filing & Representation

End-to-end preparation for the Tribunal for Consumer Claims Malaysia (claims up to RM 50,000). We help assemble evidence, draft Form 1, and coach you before the hearing. Includes a post-hearing debrief.

  • Evidence assembly and Statement of Claim (Form 1)
  • Pre-hearing coaching and Q&A guide
  • Advice on civil court if TCCM is not suitable

RM 1,600

Enquire Now
Civil litigation and group redress
Service 3

Civil Litigation & Group Redress

For matters beyond TCCM's jurisdiction, we represent consumers in Magistrates' or Sessions Courts. We also advise informal consumer groups on coordinated redress strategies and regulator referrals.

  • Product liability and misrepresentation claims
  • Coordinated redress for consumer groups
  • Regulator referral and public interest advice

RM 3,400

Enquire Now

Why Budi Advocates

Plain advice from people who listen

We work only on consumer matters, which means we understand the procedural routes, the common sticking points, and the realistic outcomes — without overstating either risk or reward.

Focused expertise

Our practice is dedicated to consumer rights matters under Malaysian law. We do not divide our attention across unrelated practice areas.

Plain language, always

Legal advice that can be understood without a law degree. We write our letters and guides in clear sentences, not dense legal paragraphs.

Melaka-based, Malaysia-aware

Based at Menara Hatten, we serve clients throughout Melaka and advise on TCCM procedures at the Melaka tribunal office and beyond.

Transparent fees

Three clearly priced services. No hidden fees, no open-ended billing. You know what you are paying before we begin.

Support after the letter

We stay available after your letter of demand goes out, so you are not left wondering what to do if the seller does — or does not — respond.

Group matters welcome

If several people share the same complaint, we can advise on coordinated approaches — including parallel TCCM filings or regulator referrals.

Common questions

What people usually ask us first

These are the questions most clients bring to the first meeting. If yours is not here, we are happy to answer it directly.

My product stopped working after two weeks. Does Malaysian law cover this?
Yes. Under the Consumer Protection Act 1999 and the Sale of Goods Act 1957, goods must be of satisfactory quality and fit for their intended purpose. A failure within weeks of purchase would ordinarily support a claim for repair, replacement, or a refund. The right response depends on the value, the seller's conduct, and whether the defect was present at sale — which is why a first consultation is useful.
What is the Tribunal for Consumer Claims Malaysia, and is it worth using?
The TCCM is a tribunal set up specifically for consumer disputes involving amounts up to RM 50,000. Hearings are less formal than court, filing fees are modest, and consumers usually appear personally. It is a sensible route for many disputes — but the strength of your claim depends heavily on how well your evidence and Statement of Claim are prepared. We help with exactly that.
A contractor left my renovation unfinished and is not responding. What can I do?
This is a service dispute and can fall under the Consumer Protection Act 1999 if the contractor is a business supplying services to a consumer. The first step is usually a formal letter of demand that sets out what was contracted, what was not delivered, and a clear deadline for a response. If that does not produce a resolution, a TCCM filing or civil court action may follow.
I bought something from an online seller and it never arrived. Is this a police matter or a legal one?
It can be both, but the paths are different. If there is evidence of deliberate fraud, a police report is appropriate. If it is a contractual failure — meaning the seller exists but is not performing — a civil claim or TCCM filing is the more direct route to recovering your money. We can help you assess which approach fits your situation.
How long does a TCCM case typically take?
Filing timelines and hearing dates vary by tribunal caseload, but many matters reach a first hearing within two to four months of filing. Straightforward cases can conclude at that first hearing. Contested matters may require a second hearing. We give clients a realistic estimate after reviewing the specifics of their claim.
Do I need to come to your office, or can we meet online?
Both options are available. Many clients find it easier to send documents ahead and speak via video call. Where original documents need to be examined, an in-person visit to our Melaka office is preferable. We will suggest the most practical arrangement when you contact us.

Not sure where your matter stands?

A first consultation is the clearest way to find out. We will look at what you have, explain what the law allows, and tell you honestly whether pursuing the matter makes sense.

Book a Consultation +60 6 283 4710

First consultation from RM 480 · In person or online · Melaka, Malaysia

Find us

Our Office in Melaka

Level 3, Menara Hatten, Jalan Merdeka, 75000 Melaka, Malaysia

Get in touch

Start with a conversation

Use the form below or reach us directly. We aim to respond to all enquiries within one working day.

Contact Details

  • Address

    Level 3, Menara Hatten
    Jalan Merdeka
    75000 Melaka, Malaysia

  • Working Hours

    Monday – Friday: 9:00 am – 5:30 pm

    Saturday: 9:00 am – 12:30 pm

    Sunday & Public Holidays: Closed

Send us a message

By submitting this form, you agree to our Privacy Policy and Terms & Conditions.