Our services
Three services covering the full range of consumer disputes in Malaysia
From a single letter to tribunal proceedings to civil court — each service is priced to be proportionate to the matter it covers.
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In brief, here is what tends to happen
Most matters follow one of three paths. The right path depends on the nature of your dispute, its value, and how the other side responds. The first consultation is where we work out which one applies to you.
Letter resolves the matter
A well-drafted letter of demand with a clear legal basis prompts the seller to offer a replacement, refund, or partial remedy. This is the simplest and fastest outcome.
TCCM hearing decides the claim
If the letter does not produce a result, a TCCM filing is the next step for most disputes below RM 50,000. Hearings are lower-cost and less formal than civil court.
Civil proceedings for larger matters
Where the TCCM's jurisdiction does not apply, or where the legal complexity warrants it, civil court proceedings in the Magistrates' or Sessions Court are the appropriate route.
First Consultation & Letter-of-Demand Drafting
A supportive first meeting — in person at our Melaka office or online — for members of the public facing a consumer matter. We listen to the timeline, review your documentation, and explain the rights available under the Consumer Protection Act 1999 and the Sale of Goods Act 1957.
The engagement includes a clearly worded letter of demand with a sensible deadline for reply, and a short written guide on what to do if no response is received. This service is appropriate for any goods or services dispute where a formal demand has not yet been sent.
What the service covers
- Review of receipts, correspondence, photographs, and warranties
- Rights analysis under CPA 1999 and SGA 1957 (plus sector codes where relevant)
- One letter of demand, clearly worded, with a stated response deadline
- Written guide on interpreting any response received
- Advice on whether TCCM filing is the appropriate next step
Fixed fee
RM 480
Typical process steps
- 1 You send your documents ahead of the consultation (receipts, photos, correspondence)
- 2 We meet (in person or online) to discuss the facts and your rights
- 3 We draft and send you the letter of demand for approval
- 4 You send the letter; we remain available if the seller responds
Typical process steps
- 1 Initial review to confirm the matter falls within TCCM jurisdiction
- 2 Evidence assembly and drafting of Statement of Claim (Form 1)
- 3 Filing at the Melaka TCCM office; tribunal schedules hearing date
- 4 Pre-hearing coaching session with Q&A guide
- 5 You attend the hearing; post-hearing debrief with us
Tribunal for Consumer Claims (TCCM) Filing & Representation
End-to-end preparation for matters within the jurisdictional limit of the Tribunal for Consumer Claims Malaysia — currently claims not exceeding RM 50,000. The TCCM is a lower-cost, less formal alternative to civil court proceedings, but a well-prepared Statement of Claim and clear evidence significantly affect how the matter proceeds.
While consumers usually attend the TCCM hearing personally, arriving prepared — knowing what to expect, what the tribunal is likely to ask, and how to present your case — makes a material difference to the clarity of the hearing.
What the service covers
- Jurisdictional assessment and filing strategy
- Evidence assembly (receipts, correspondence, expert reports if needed)
- Drafting of Statement of Claim (Form 1)
- Pre-hearing coaching and written Q&A guide
- Post-hearing debrief and advice on next steps
- Advice on enforcement if an award is not paid
Fixed fee
RM 1,600
Consumer Civil Litigation & Group Redress Advisory
For matters beyond the TCCM's jurisdiction — or where civil court proceedings are more appropriate — we represent consumers in the Magistrates' or Sessions Courts on claims involving service failure, product liability, misrepresentation, or breach of contract.
We also advise informal consumer groups and associations on coordinated redress strategies: whether parallel but separate TCCM filings, referral to the relevant regulator (CMC, KPDNHEP, Bank Negara), or measured public interest engagement. Our approach is documentary — we aim for matters that resolve on the strength of the file.
What the service covers
- Civil court representation in Magistrates' and Sessions Courts
- Product liability and misrepresentation claims
- Breach of contract disputes above TCCM limits
- Group redress strategy for consumer associations
- Regulator referral advisory
- Coordinated parallel filing strategies
Starting from
RM 3,400
Typical process steps
- 1 Full file review and assessment of civil claim viability
- 2 Demand and negotiation phase before filing where appropriate
- 3 Filing of writ or summons in the appropriate court
- 4 Case management, disclosure, and preparation of trial documents
- 5 Hearing; post-judgment advice on enforcement
Decision guide
Which service fits your situation?
If you are unsure, a first consultation is always the right starting point — we will tell you which path makes sense after reviewing the facts.
| Feature / Situation | Consultation & LOD | TCCM Preparation | Civil Litigation |
|---|---|---|---|
| Dispute value under RM 50,000 | Possible | ||
| Dispute value above RM 50,000 | Advisory only | ||
| Seller has not been formally contacted yet | After LOD | After LOD | |
| Letter sent, seller not responding | Completed | ||
| Multiple consumers, same complaint | Partial | Parallel filings | |
| Product liability or misrepresentation | |||
| Starting fee | RM 480 | RM 1,600 | RM 3,400 |
Standards across all services
What every client can expect
Strict confidentiality
All client information is protected under legal professional privilege and the PDPA 2010. Nothing is shared without your consent.
Written engagement terms
Scope, fees, and timeline are confirmed in writing before work begins. No surprises on the invoice.
Qualified lawyer oversight
Every file is handled or supervised by an advocate and solicitor holding a current Annual Practising Certificate from the Malaysian Bar.
Timely communication
New enquiries receive a response within one working day. Calls are returned the same day they are received.
Honest viability advice
We tell you if a matter is not worth the cost of pursuing. That kind of honesty is part of the service, not a cost-cutting measure.
Remote consultations
Online meetings are available for clients who cannot travel to Melaka. Document submission is handled securely in advance.
Not sure which service you need?
Start with a first consultation. We will review your documents, explain your options, and tell you which service — if any — makes sense for your situation.
Book a First Consultation