Client experiences
We have shared these accounts because they reflect the kinds of matters we handle and the way we handle them.
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Accounts from clients who have used our consultation, TCCM preparation, and litigation services.
Halimah bt Fauzi
Melaka Tengah
My washing machine failed six weeks after purchase and the retailer kept saying the warranty did not apply. I had no idea what to do. After a consultation with Budi Advocates, I had a clear letter and, four weeks later, a replacement unit. The advice was plain and the letter was firm without being aggressive. I felt supported throughout.
March 2025 · Goods dispute
Rajan a/l Perumal
Alor Gajah, Melaka
Our kitchen renovation was left half-finished. The contractor stopped responding after receiving more than two-thirds of the payment. Budi Advocates prepared the TCCM filing, helped me understand what evidence was needed, and coached me before the hearing. The tribunal awarded me the amount I had paid for work not done. It took about three months in total.
February 2025 · TCCM — service dispute
Lim Kah Yin
Jasin, Melaka
I had bought a laptop from an online marketplace seller — it arrived with a cracked screen and the seller stopped replying. The lawyers here were the first people who actually explained what options I had rather than just asking me to contact the platform again. The consultation fee was fair given how much time they spent. The demand letter resolved it without needing to go further.
March 2025 · Online purchase dispute
Norashikin bt Abdul Aziz
Seremban, Negeri Sembilan
We had the online consultation as I am based in Seremban. The process was straightforward — I uploaded my receipts and photos beforehand, and the meeting itself was focused and useful. They were honest that my case was not a strong one and explained why, which I appreciated far more than if they had just taken my money and filed anyway. I ended up using the consultation outcome to negotiate directly with the seller.
April 2025 · Consultation — vehicle repair
Wong Zi Yang
Bukit Beruang, Melaka
My air-conditioning service contract was not honoured — they missed four scheduled services and refused to issue any refund. The TCCM filing process was something I could not have navigated on my own. The written guide from Budi Advocates before the hearing made a real difference to how confident I felt going in. The award was paid within the tribunal's deadline.
January 2025 · TCCM — service contract
Siti Murni bt Mazlan
Ayer Keroh, Melaka
I came to Budi Advocates after trying to sort out a furniture order that never arrived — the seller had taken a RM 3,800 deposit and then stopped responding. The process took longer than I had hoped, but I was kept informed at each stage. In the end, the TCCM awarded me the deposit. The post-hearing debrief was helpful in understanding next steps on enforcement.
February 2025 · TCCM — non-delivery
Case outcomes
These accounts illustrate the kinds of matters we handle and how the process tends to move from initial contact to outcome.
The situation
A client in Melaka purchased a motorcycle that developed engine faults within five months. The dealer claimed the fault was caused by user error and declined warranty service. The client had no knowledge of how to dispute this formally.
What we did
We reviewed the purchase documents, the dealer's written refusal, and an independent workshop report obtained by the client. We issued a letter of demand setting out the consumer's rights under the CPA 1999, the specific defect timeline, and a 14-day response deadline.
The outcome
The dealer agreed to carry out the warranty repair within 10 days of receiving the letter. No tribunal filing was necessary. Total duration from first consultation to resolution: 5 weeks.
The situation
Seven tenants in a serviced apartment complex contacted us after a property management company refused to replace defective air-conditioning units, pointing to lease terms that they claimed excluded them from liability.
What we did
We reviewed the lease terms, assessed whether the exclusion clause was enforceable under Malaysian consumer law, and advised the group on a coordinated approach — individual letters of demand and parallel TCCM filings where appropriate.
The outcome
Four of the seven matters settled after letters were sent. Three proceeded to TCCM; two were awarded replacement costs. The third was settled at the pre-hearing mediation stage. All matters concluded within four months.
The situation
A client paid RM 1,900 for a camera that, on arrival, was a different model from what was listed. The platform's dispute process had been exhausted and the seller was unresponsive. The client had screenshots of the original listing.
What we did
We advised the client to file with the TCCM on the basis of misrepresentation under the CPA 1999. We drafted Form 1, assembled the listing screenshots, payment records, and correspondence as evidence, and prepared the client for the hearing.
The outcome
The tribunal awarded the full RM 1,900 plus filing fees. The seller paid within the award period. Total duration from first consultation to award payment: approximately 14 weeks.
By the numbers
10+
Years in consumer protection practice
400+
Consumer matters handled
4.8
Average client satisfaction
78%
Matters resolved before tribunal hearing
A first consultation is the clearest way to understand where your situation stands and what the options are.
Phone
+60 6 283 4710Office
Level 3, Menara Hatten
Jalan Merdeka, 75000 Melaka
Whatever has gone wrong, a conversation with us will give you a realistic picture — no pressure, no commitments until you are ready to proceed.
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